John Lewis stole the show at the Verdict Customer Satisfaction Awards 2013.
The department store chain reclaimed the title of the UK’s best retailer at the Verdict awards ceremony on April 23, coming back from third place last year.
Clothing retailer Bonmarché was second, while homewares retailer Dunelm Mill took the third spot (with customers particularly impressed with its range and prices) followed by online giant Amazon and footwear specialist Brantano.
Verdict’s survey of 5,900 customers revealed that John Lewis achieved a score for service far exceeding that of any other retailer, while its product quality was also highly rated.
The poll also names the best retailers by sector. John Lewis won in all its main sectors, being unveiled as the top homewares, clothing and electricals retailer.
The second-placed homewares retailer was Dunelm Mill, with Matalan in third position. For electricals, the number two spot was taken by Ebay followed by Amazon in third.
Verdict director of research & analysis Maureen Hinton said: “John Lewis swept the board this year, coming top in all its main product categories, including for the first time, clothing. Apart from its service credentials, its product ranges are delivering the inspiration and trust that customers appreciate.”
John Lewis retail director Andrew Murphy collected the awards. He said: “It’s fantastic to have our customers acknowledge the outstanding products and service that Partners across John Lewis provide so consistently.It’s especially exciting to be recognised in clothing and electricals where we’ve really built our reputation.”
Verdict’s surveyed shoppers named John Lewis’ sister supermarket chain Waitrose as the best food & grocery retailer for customer satisfaction, with discount supermarket chain Aldi taking the second spot in the sector.
The retailer voted best for price was Home Bargains, while Dunlem Mill was rated
top for range, John Lewis for service and Marks & Spencer for quality.