The Which? Awards 2012, which celebrate the UK’s best businesses, were presented yesterday alongside a keynote speech on responsible business by MP Ed Miliband.
In the Awards’ sixth year, retailer Lush became a first time winner receiving the coveted Which? Best Retailer award.
Aldi beat supermarket rivals to receive the Best Supermarket award for its exceptional value and outstanding product quality and Bosch was crowned Best Home Appliance brand.
Which? chief executive Peter Vicary-Smith said: “As consumers feel the pinch, they are becoming more discerning. They are looking for the best deal, on the best product or service they can afford, provided by the best business. When we asked consumers what single behaviour they most associate with a good business, excellent customer service came first.
“The economic outlook remains challenging but, as this year’s Which? Award winners have shown, it’s possible to succeed in difficult times, when you stay focused on the needs of your customers.”
Launched in 2007, the Which? Awards publicly recognise and celebrate the very best businesses in the UK, that consistently get it right for consumers.
Most award winners are determined by Which? experts – following the results of our investigations, surveys and test results – who select a shortlist and overall winner in each category.
The full list of 2012 winners is:Best Supermarket: Aldi; Best Car Manufacturer: Kia; Best Financial Services Provider: First Direct; Best Technology Services Provider: O2; Best Audio-Visual Brand: Samsung; Best Home Appliance Brand: Bosch; Best Photographic Brand: Canon; Best Retailer: Lush; Positive Change Award: Co-operative Energy; Which? Local Business of the Year: Advanced Cleaning (London); The Good Food Guide Readers’ Restaurant of the Year: Van Zeller (Harrogate, Yorkshire).