Waitrose to become UK’s first major supermarket to open cashless store

Waitrose is to become the UK’s first major supermarket brand to operate a cashless store when it opens inside Sky’s new head office this summer.

The store will also be the first Waitrose to open on a workplace campus in almost 20 years and, at 1,400sq ft, it will become the second smallest store in the retailer’s estate.

The ‘Little Waitrose’ branded shop will be located inside the entertainment company’s new flagship head office building at its workplace campus in Osterley, west London. The premises will be home to more than 3,500 staff when work is completed in the summer.

Sky employees will only be able to pay by card or their mobile devices at one of five self-service checkouts in the store.

Waitrose met with groups of Sky employees to determine what they would like to see in their new store. As a result, there will be a focus on evening meals and food to go, including fresh sandwiches, wraps and sushi, as well as a selection of fresh produce and ingredients, celebration cakes, freshly cut flowers and store cupboard staples. Bread and croissants will be baked each day, too.

Travel accessories and mini health and beauty range will also be available for those who need to travel at late notice or choose to take advantage of Sky’s onsite health and fitness centre.

Waitrose director, convenience, Jackie Wharton, said:“Opening on the Sky campus is an exciting opportunity for us to respond to how customers wish to shop in this flagship workplace setting.

“Our convenience model is now more flexible than ever, especially as payment methods and ranges continue to evolve, so we look forward to exploring other opportunities like this in the future.”

Sky director of property service group Nick Green added: “We’re thrilled to welcome Waitrose to our campus in Osterley. Our goal is to make Sky a great place to work for all our colleagues, and having such easy access to this new shop will be a huge benefit.”

Waitrose’s other office-based store is a 520sq ft shop at British Airways’ Waterside headquarters in Harmondsworth, which opened in 1998.


Sky’s new new flagship head office building opens in the summer

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