Voucher problems at John Lewis after supplier collapses

John Lewis Partnership is one of a number of retailers whose sales are being affected as a result of its gift voucher supplier going into administration.

Voucher problems at John Lewis after supplier collapses

Since BemroseBooth collapsed in June both John Lewis and sister retailer Waitrose have suffered a shortfall of vouchers, and are restricting themselves to using back-up stock only.

One member of staff at Waitrose complained: “Our branch can sell up to £1,500-plus in gift vouchers a week but we have none.”

The Partnership admits that the problem – which also affects store card vouchers – is a serious one both for customers and sales but says it has now found a new supplier.

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