Tesco: ‘the retail sector is facing unprecedented challenges’

Tesco plans to consolidate its Customer Engagement Centres (CEC) into a single, expanded operation in Dundee and close its other CEC in Cardiff.

The supermarket chain said the moves will allow it to ‘simplify its operations while continuing to offer a high level of customer service over the phone, by email, and on social media’.

Tesco is proposing to close its Cardiff CEC in February 2018, with 1,100 colleagues affected. Tesco also expects to create 250 new roles at its Dundee office.

Matt Davies, UK ceo of Tesco, commented: “The retail sector is facing unprecedented challenges and we must ensure we run our business in a sustainable and cost-effective way, while meeting the changing needs of our customers.

“To help us achieve this, we’ve taken the difficult decision to close our customer service operations in Cardiff.

“We realise this will have a significant effect on colleagues in the Cardiff area, and our priority now is to continue to do all we can to support them at this time.”

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