Supermarket chain Tesco is introducing 4,000 ‘here to help’ colleagues across all of its UK stores, made up of existing and seasonal staff.
From Saturday (December 19), colleagues in Tesco’s 700 larger stores will help customers to find forgotten products and navigate potential gift seta last minute s. These stores will also have Christmas greeters to point shoppers in the right direction and spread festive cheer with seasonal treats for younger customers.
And for the first time, Tesco’s 1,700 Express convenience stores will each have a dedicated colleague in place on Christmas Eve to help customers find last-minute Christmas essentials.
Tesco UK retail director Tony Hoggett said: “We all know what a busy time Christmas can be, so our colleagues will be on hand to help in any way they can, whether that’s helping to find that last minute Christmas present or greeting customers with that extra bit of festive cheer. And for the first time, we will have a colleague dedicated to helping customers in each of our smaller Express stores this Christmas Eve, when we know customers are busy trying to find those last minute essentials. Throughout the festive season we’ve been providing customers with ‘little helps’ to make Christmas that little bit easier, so we hope this festive season is relatively stress-free.”