Senior management changes at John Lewis

John Lewis has announced changes to its management board that took effect this month.

The department store group said: “The new more streamlined structure will further strengthen our ability to deliver the best possible customer experience – however our customers choose to shop with us.

In addition to the position of managing director, the roles on the management board will be:

*Customer Director: focused on delivering a differentiated customer experience across the entire business. Craig Inglis, who became customer director in 2015, will continue in this role. In addition, Craig will be looking after all aspects of, as well as store development and design.

*Operations Director: focused on consistency and excellence in operational delivery to customers across John Lewis’s distribution centres and shops. This role will be filled by Dino Rocos.

*Trading Director: responsible for all buying and merchandising and focused on delivering exceptional products and services. This role will be covered on an interim basis by Ed Connolly, while a recruitment process takes place. Ed is currently buying director of fashion.

The roles of finance and IT director remain unchanged.

Mark Lewis, retail & online director left John Lewis last month after four years in the business to become chief executive officer at His last day was January 31.

Meanwhile, Clayton Hirst has joined John Lewis as group head of corporate affairs. Clayton will take up the position on April 24 joining from Virgin Media, where he has served as director of external communications since 2015.Clayton has two decades’ experience in communications, media and public policy.

Director of communications Simon Fowler said: “Clayton joins us at a time of huge significance as we help the business develop its thinking on the key priorities emerging from the Government’s Industrial Strategy. This includes the UK’s direction post-Brexit, as well as the issues facing the John Lewis Partnership from the pressures affecting society, retail and the workplace.”

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