M&S joins forces with Octopus Energy

Marks & Spencer (M&S) and Octopus Energy announced a partnership today (Wednesday July 18) to supply energy and services under the M&S Energy brand from September.

The retailer said the collaboration is designed to create ‘a more progressive, digital and commercial M&S Energy, that will deliver growth to the M&S brand’.

Jonathan Hazeldine, head of M&S Energy, commented: “As we continue to transform M&S, we have chosen Octopus as a new strategic partner for M&S Energy. Octopus’ values of responsible and transparent pricing and digital-first customer service mirror our ambitions for the business. Together, we can challenge the traditional energy market and bring green energy to millions of households at a competitive and fair price. We believe they are the best partner to help transform and grow M&S Energy into a digital, progressive and commercially competitive arm of M&S.”

Octopus Energy ceo Greg Jackson added: “I’m thrilled. M&S’ choice of Octopus for this vital service is a great vote of confidence in our vision for energy: fair pricing without annual switching, renewable electricity and incredible customer service. M&S will be using the digital technology we’ve built, enabling dramatically better customer experience online, and helping drive the M&S digitisation strategy.”

The new partnership is part of M&S’s five-year transformation plan and will replace the contract previously held by SSE. Launching on September 29, customers can pre-register now on newmandsenergy.info to switch automatically.

M&S launched M&S Energy in 2008, working with SSE. M&S said: ‘Ten years on from the creation of M&S Energy, energy remains an attractive and natural market for M&S, complementing M&S’ growing home and M&S Bank businesses, which saw the launch of M&S’s first ever mortgage range this year.’

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