Channel 4 has revealed details of two retail-related business programmes that are set to air in the first three months of 2016, both fronted by the ‘Queen of Shops’ Mary Portas.
‘What Britain Bought in 2015’ is described by Channel 4 as ‘an eye-opening and intriguing look back at how we shopped in 2015 and what our £6billion a week shopping habit says about us’.
Retail consultant and customer service champion Mary Portas will present the products that were ‘our must-haves’, ‘can’t-resists’ and ‘why-did-we-ever?’ purchases of 2015.
With exclusive inside information from retailers including Lakeland, Waitrose, John Lewis, Marks & Spencer, Superdrug JD Sports and more, Mary will lift the lid on a year of British spending and hear from buyers, trend forecasters and retail gurus who spotted products’ potential. They will also divulge which items took them by surprise.
In Channel 4’s words: ‘If you haven’t purchased a spiralizer, adult colouring book or grown a beard whilst sipping from a magnum of Prosecco, where have you been?’
Mary Portas is also returning for a third series of ‘Secret Shopper’, bringing her expertise to help a range of retailers in need of fresh ideas to transform their customers’ experience and, in turn, their balance sheets.
The series will see Mary evaluate businesses, from the shop floor to the stock room. To help in her mission, she will enlist some secret shoppers to find out what it’s really like to be a customer in the shops she has taken under her wing. Armed with this information, Mary will show the staff and owners where they are going wrong and work with them to make changes, big and small, that she hopes will offer better service to their customers and increase profits.