Lanes Home Hardware (Cheddar) owner Michael Bauff and Casswells Home Hardware (Midsomer Norton) director John Witt were named winners of Home Hardware ‘Retailer of the Year’ award at the Home Hardware convention held earlier this month.
The award marks a memorable year for the company. In choosing a winner, Home Hardware took into account the professional approach to retailing including promotions, store layout, staff training, customer care and overall commitment to Home Hardware.
“I’m thrilled that Casswells and Lanes Home Hardware have won this award,” said Martin Elliott, CEO of Home Hardware. “Both these stores became corporate four years ago and were recently visited by fellow corporate members, all of whom were thoroughly impressed by their very high standards. John Witt is part of the team that successfully manages both stores for Michael Bauff and is a keen member of both our promotions and marketing committee and EPOS users committee”.
John Witt said: “I’m delighted to receive the Home Hardware Retailer of the Year Award on behalf of Casswells and Lanes Home Hardware, as it recognises the teams at both stores for their hard work and professionalism. Over a number of years we have utilised Home Hardware’s industry-leading buying, distribution and marketing resources, which has allowed us to concentrate on what matters most – our customers’ shopping experience, which is ultimately how we’re judged.”