John Lewis to integrate home improvement services

As part of its strategy to ’expand beyond shops and online into new and enhanced services’, department store group John Lewis & Partners plans to bring its two home improvement services businesses – Home Solutions and Opun – together.

Home Solutions allows customers to source and book trusted tradespeople for a range of home improvement services. It is rolling out across the country and will expand its coverage to Hampshire, Surrey, Sussex and Kent in the coming weeks.

Opun, which manages large scale home improvement projects, was acquired by the John Lewis Partnership in June 2018 and has been operating as a wholly-owned subsidiary.

This change will bring both businesses together within the services directorate of John Lewis & Partners.

The retailer’s director of services Sean Allam said: “Bringing the teams together is an exciting opportunity to work collaboratively, share knowledge and collectively learn in the fast-paced home improvement market and create opportunities for growth.”

Opun co-founder Rod Brown said: “Joining the John Lewis Partnership has been an exciting move for Opun, especially now we are combining with Home Solutions. We know the two businesses stand for the same values – putting customers first and delivering a world class service. We know there are great opportunities which exist in the home improvement market, so it’s exciting to be stepping into the next phase as one business.”


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