John Lewis Partnership (JLP) – which owns and operates department store group John Lewis & Partners and supermarket chain Waitrose & Partners – is providing access to its Click & Collect distribution network to third party retailers.
The move starts with a trial in collaboration with clothing retailer Boden, with the potential to expand to more brands. From today (Thursday October 31), Boden customers will be able to use the John Lewis & Partners Click & Collect service to pick up their parcels from 30 Waitrose & Partners stores. Boden orders placed by 7pm will be available for Click & Collect by the end of the next working day.
JLP launched Click & Collect in 2008 and in the last five years, Click & Collect orders have increased more than 50%. Currently 57% of all online orders are delivered through this service with 25% of packages collected at John Lewis shops and 75% at Waitrose shops.
John Lewis & Partners operations director Bérangère Michel said: “We were one of the first to launch a Click & Collect service at scale in the UK and we’re pleased that the service will now be used by other businesses. This is a great example of how we are combining the capabilities of John Lewis and Waitrose to deliver what retail needs, at a time when the sector is changing at an extraordinary pace.”
Boden chief customer officer Gav Thompson added: “We are so excited to be able to offer our customers Click & Collect at select Waitrose shops in time for Christmas. This is a new way of shopping Boden and the perfect collaboration, designed around convenience and ease.”
In the last two years. John Lewis & Partners has introduced Click & Collect services to Booths and Co-op shops. It also recently launched a service which allows customers to return John Lewis items at the same time that their Waitrose food order is delivered.
The following Waitrose locations will be listed as Click & Collect locations on the Boden website:
- Beaconsfield in Buckinghamshire
- Salisbury and Chippenham in Wiltshire
- Clapham Junction, Balham, Richmond, Chiswick, West Ealing, Vauxhall, Battersea Nine Elms, South Woodford and Bressenden Place in Greater London
- Comely Bank in Edinburgh
- Stirling in Stirling
- Dibden in Hampshire
- Truro in Cornwall
- Holsworthy and Exeter in Devon
- Clifton in Bristol
- Ely and Cambridge in Cambridgeshire
- Otley in West Yorkshire
- Headington and Witney in Oxfordshire
- Cheadle Hulme in Cheshire
- Mountsorrel in Leicestershire
- Brighton in East Sussex
- Harpenden and Berkhamsted in Hertfordshire
- Newton Mearns in Strathclyde