John Lewis Partnership expands Click & Collect network to third party retailer Boden

John Lewis Partnership (JLP) – which owns and operates department store group John Lewis & Partners and supermarket chain Waitrose & Partners – is providing access to its Click & Collect distribution network to third party retailers.

The move starts with a trial in collaboration with clothing retailer Boden, with the potential to expand to more brands. From today (Thursday October 31), Boden customers will be able to use the John Lewis & Partners Click & Collect service to pick up their parcels from 30 Waitrose & Partners stores. Boden orders placed by 7pm will be available for Click & Collect by the end of the next working day.

JLP launched Click & Collect in 2008 and in the last five years, Click & Collect orders have increased more than 50%. Currently 57% of all online orders are delivered through this service with 25% of packages collected at John Lewis shops and 75% at Waitrose shops.

John Lewis & Partners operations director Bérangère Michel said: “We were one of the first to launch a Click & Collect service at scale in the UK and we’re pleased that the service will now be used by other businesses. This is a great example of how we are combining the capabilities of John Lewis and Waitrose to deliver what retail needs, at a time when the sector is changing at an extraordinary pace.”

Boden chief customer officer Gav Thompson added: “We are so excited to be able to offer our customers Click & Collect at select Waitrose shops in time for Christmas. This is a new way of shopping Boden and the perfect collaboration, designed around convenience and ease.”

In the last two years. John Lewis & Partners has introduced Click & Collect services to Booths and Co-op shops. It also recently launched a service which allows customers to return John Lewis items at the same time that their Waitrose food order is delivered.

The following Waitrose locations will be listed as Click & Collect locations on the Boden website:

  • Beaconsfield in Buckinghamshire
  • Salisbury and Chippenham in Wiltshire
  • Clapham Junction, Balham, Richmond, Chiswick, West Ealing, Vauxhall, Battersea Nine Elms, South Woodford and Bressenden Place in Greater London
  • Comely Bank in Edinburgh
  • Stirling in Stirling
  • Dibden in Hampshire
  • Truro in Cornwall
  • Holsworthy and Exeter in Devon
  • Clifton in Bristol
  • Ely and Cambridge in Cambridgeshire
  • Otley in West Yorkshire
  • Headington and Witney in Oxfordshire
  • Cheadle Hulme in Cheshire
  • Mountsorrel in Leicestershire
  • Brighton in East Sussex
  • Harpenden and Berkhamsted in Hertfordshire
  • Newton Mearns in Strathclyde

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