John Lewis extends Click & Collect service with Co-op

John Lewis & Partners’ Click & Collect service is set to become available in more than 50 Co-op food stores, it has been revealed today (Thursday, September 12).

The department store group said: ‘The roll-out of the service to more Co-op shops forms part of our strategy to invest and innovate in our digital capabilities to improve customer convenience – and offers new and existing customers access to its Next Day Click & Collect service in communities where we have a lower shop presence.’

The move follows a successful trial at six Co-op food stores which started in May 2019.

The Click & Collect Service will now be available in towns including Bristol; Cambridge; Derby; Leicester; London; Manchester; Nottingham; Plymouth and Wrexham.

John Lewis head of customer fulfilment operations Eva Cullen said: “Convenience is more important than ever to our customers and our Click & Collect service allows them to pick up their order at a time and place which suits them. Following the successful trial and positive feedback from customers, we are looking forward to extending this service to reach even more customers while engaging with new ones too.”

Co-op director of retail support Mark Pettigrew added: “This latest development enables Co-op to enrich its offer in more communities. We continually look to ways to evolve in order to meet the needs of our members and customers, and our initial trial has been very well received, creating added choice, ease and convenience for time-pressed shoppers.”

The phased roll-out will be complete by the end of October 2019.


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