John Lewis expands home improvement service

John Lewis is expanding a trial of a new home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from September 12.

The initiative, called ‘Home Solutions from John Lewis’, has already been trialled in Milton Keynes. It enables the department store group’s customers to book plumbers, electricians, decorators and gardeners who have been selected and approved by the retailer.

Customers can request a fully qualified, professional tradesperson via the Home Solutions app, website, or customer call centre.

After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed.

They will then be matched with an available trade professional who can be booked and paid for via the Home Solutions app or website. Customers will be given a one-year guarantee on the work.

John Lewis Partnership group development director Tom Athron said: “As a trusted retailer of home products, our customers often ask us if we can help them with tasks in their homes.

“We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis. We know how difficult it can be to find the time in our busy lives to source trusted trade professionals, and we hope our customers find the service helpful.”

The trade professionals taking part in the initiative have all undergone a rigorous recruitment process which includes interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis ‘at home’ stores and one shop at St Pancras International and one shop at Heathrow Terminal 2), as well as johnlewis.com.

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