John Lewis appoints Paula Nickolds as managing director

The John Lewis Partnership has announced that Paula Nickolds will be appointed as managing director of department store group John Lewis.

Paula will take up the position from January 2017. Dino Rocos will be the lead director responsible for John Lewis operations between October 28 and Paula’s start date, focusing on the delivery of customer service during the critical peak trading period.

She succeeds Andy Street, who left the role on October 28 to pursue a career in local politics. His departure followed a 31-year career with the business, including nine years in the post of managing director.

Paula joined the Partnership in 1994 as a graduate trainee in John Lewis Oxford Street. She held a number of senior roles before joining the John Lewis management board as buying & brand director in 2013. Most recently as commercial director, she has been responsible for innovation in John Lewis’ product assortment and the look and feel of its shops.

Sir Charlie Mayfield, chairman of the John Lewis Partnership, said: “At a time of transformation in the retail sector, Paula’s progressive and dynamic leadership is just what’s needed for the next phase of modern retailing.”

Paula said: “As a Partner with 22 years of service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I’m immensely excited to lead John Lewis on the next stage of our journey.’

John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com.

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