The Knightsbridge department store sent out email invitations in late August and customers who did not receive one, are not able to attend.
The retailer said: ‘Each year, we are overwhelmed by requests for this special experience, which we make every effort to facilitate. We care hugely about making a visit to the Grotto as magical as possible. Therefore, tickets are extremely limited. Unfortunately, we simply cannot meet the demand. So if you did not receive the invitation e-mail, you are unfortunately not able to attend the Grotto this year.’
Harrods will ‘host Father Christmas and his many visitors in the magical Christmas Grotto. His guests will take a journey through his gingerbread house before being immersed into a storyland filled with imagination. Children of all ages will leave the Harrods Christmas Grotto with memories that last a lifetime.’
The Grotto opens from November 16 to December 24.
The Harrods 2018 Christmas Bear: every year, Harrods introduces a new Christmas Bear in the run up to the festive season. For 2018, it welcomes Oliver to the Harrods family, clothed in a red quilted coat complete with a tartan-lined furry hood