Bunce’s Home Handyman, part of the Bunce’s Home Hardware group of six stores in Sussex, is the winner of a Mystery Shopper survey of Home Hardware Southwest store members.
The retailer was awarded a £250 cash prize for achieving the best results in two Mystery Shopper surveys, which took place over the Christmas trading period and during the early part of this year.
Several other Home Hardware Southwest store members achieved high scores too. Five star rating certificates were awarded to Coulsdon Home Hardware, Watsons Home Hardware, Rowlands Home Hardware and
new member, Portchester Home Hardware.
All Home Hardware Southwest’s stores were invited to take part. The emphasis of the two visits was customer service (and each store has been given detailed reports to use as a learning tool). Home Hardware used the services of market research company Aba Quality Monitoring.
Home Hardware CEO Martin Elliott said: “We take our customer service charter very seriously, and believe that great service is undoubtedly something that makes our independent retailers stand out from the crowd in what is, after all, a challenging and competitive environment. It’s no secret that the key to great service is enthusiastic, committed and well trained staff.”
Home Hardware is dealer-owned and describes itself as the largest organisation of its kind in the UK, for independent hardware stores. The company has more than 400 members including; independent hardware retailers, housewares shops, cook shops, ironmongers and garden centres.