John Lewis Partnership acquires home improvement business Opun

John Lewis Partnership announced today (Monday, June 4) that it has acquired Opun, which manages home improvement projects on behalf of customers.

The retailer said the acquisition will strengthen its position in the home services market while also complementing its home product range.

Following the acquisition, Opun will operate as a wholly-owned subsidiary of John Lewis Partnership and will retain the Opun brand.

Opun founders Rod Brown and John Cushing said they launched the business three years ago “with a view to revolutionising the home improvement experience, putting customer values first and delivering a world class service using technology as our backbone. We are delighted to be joining John Lewis, which shares the same values as Opun.”

John Lewis director of commercial operations Sean Allam added: “John Lewis is known for its home product offer, and for delivering exceptional customer service. Opun’s commitment to end-to-end customer service chimes with our values, and we think it’s a great fit for John Lewis customers.

“This acquisition will improve our capability in the home services market, built through our own trials with John Lewis Home Solutions.”

The John Lewis Partnership operates 50 John Lewis shops across the UK (36 department stores, 12 John Lewis ‘at home’ stores and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 353 Waitrose shops, waitrose.com and business-to-business contracts in the UK and abroad.

 

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